RETURN & REFUND POLICY
Last Updated: October 6, 2026
At Simple Digi Shop, we want customers to be satisfied with their digital purchases. We therefore provide a 60-day money-back guarantee for eligible purchases.
1. 60-Day Money-Back Guarantee
If you are not satisfied with an eligible digital product purchased through Simple Digi Shop, you may request a refund within 60 days from the date of purchase.
Unless a product is specifically identified as being subject to different refund conditions at the time of purchase, our 60-day money-back guarantee applies to purchases made through Simple Digi Shop.
2. How to Request a Refund
To request a refund, contact Simple Digi Shop through the Contact Us page on our website.
Please provide enough information for us to identify the transaction, such as:
- Your name
- Email address used for the purchase
- Order or transaction number, if available
- Name of the digital product
- Date of purchase
- Reason for requesting the refund, if you wish to provide one
Providing the transaction information helps us process your request more quickly.
3. Refund Processing
After receiving a valid refund request, we will review the transaction and process an eligible refund.
Where the original payment was processed through Stripe, the refund may be issued through Stripe to the original payment method where supported.
The time required for the refunded amount to appear in the customer’s account may depend on the customer’s bank, card issuer, payment method, and payment-processing system.
4. Digital Products
Because digital products can generally be accessed immediately after purchase, customers who request a refund may lose access to the refunded product.
If access to a product is revoked following a refund, the customer must stop using, distributing, copying, reselling, or otherwise exploiting the refunded product.
5. Fraudulent or Abusive Transactions
We reserve the right to investigate transactions involving suspected fraud, unauthorized purchases, abuse of the refund system, or other unlawful activity.
A refund does not grant the customer any ownership of copyright or other intellectual-property rights in the product.
6. Chargebacks
Customers should contact Simple Digi Shop first when seeking a refund.
If a customer initiates a chargeback or payment dispute after receiving a refund, or in circumstances where the transaction was not eligible for a refund, we may provide relevant transaction and order information to the payment processor or financial institution handling the dispute.
7. Vendor-Supplied Products
Some products may be supplied by independent vendors. Where appropriate, Simple Digi Shop may coordinate with the relevant vendor to resolve a refund request.
However, the 60-day guarantee described on this page applies to eligible purchases made through Simple Digi Shop unless a clearly disclosed product-specific exception applies.
8. Changes to This Policy
We may update this Return & Refund Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.